IBEROSTAR GRAND HOTEL PARAISO
Carretera
Chetumal-Puerto Juarez, Km. 309
Playa Paraiso, Q.Roo, Mexico 77710
Local Phone: 011-52-984-877-2800
Distance from Hotel to Playa Del Carmen, 20 minutes.
Distance from Hotel to Airport, 30 minutes.
This Adults Only (18+) resort is the latest and most prestigious to the
Iberostar family. The Iberostar Grand Paraiso delivers the finest all-inclusive
experience with a decadent blend of elegance, gourmet dining, comfortable
accommodations, deluxe butler and concierge services and a host of amenities all
in an upscale adults-only setting. Iberostar finest resort in Riviera Maya, the
Grand Paraiso sits along the glistening shores of Playa del Carmen and features
a stunning Neo-Classic design with spacious junior suite accommodations and
breathtaking common areas. The Grand Paraiso also offers first-class spa
treatments and an abundance of soothing indulgences in a 32,000 square foot spa
facility complete with sauna, Turkish and Roman baths, Jacuzzi and therapy pool.
Land and watersports and recreational facilities abound at this tropical retreat
including a challenging 18-hole golf course designed by P.B. Dye. With daily
live entertainment, nearby shopping and attractions and access to all the
facilities and restaurants at neighboring Iberostar hotels, everything you need
for the ideal escape is at your fingertips.
The Iberostar have always been recognized for their International cuisine and
the Iberostar Grand Paraiso is no exception. Four specialty restaurants include
Italian, Gourmet, Tepanyaki/Teriaki and Steak/Seafood dishes which will delight
your palate. All drinks are premium brands and available 24-hours. Butler waiter
service at the beach and pool means you don't even have to leave your chair!
There are many activities to keep the active traveler busy. During the day take
advantage of the non-motorized watersports, aerobic classes and tennis, all of
which are included. Every evening enjoy shows, live music or the disco.
This fine adults- only resort in Riviera Maya is designed to fulfill your every
need and exceed your every expectation. From your luxurious suite with concierge
and butler service, to the highly trained professional staff, the all-inclusive
24-hour service will cater to your every whim. Every room is a spacious junior
suite and is equipped with a Jacuzzi for two.
There are three pools onsite - a lake pool with swim-up bar, a quiet pool and a
heated indoor/outdoor pool with retractable roof. Other hotel amenities include
shops, a beauty salon and a spa specializing in couples' treatments and
massages. In addition, guests enjoy full access to all neighboring hotels in the
Iberostar Playa Paraiso complex and El Spa (located at the Shopping Center).
HOTEL AMENITIES
Internet Access (wireless) ($); Exercise Classes
Lounges; Game Room
Health Club; Multilingual Staff
Poolside Meal Service ($); Physically Challenged Accommodations
Shoe Shine ($); Pool (heated)
Aerobics (aqua); Travel Agency ($)
Sundries Shop; Water Aerobics ($)
Concierge; Tennis Instructor ($)
Barber Shop ($); Disco
Towels (beach) ($); Beach (onsite)
Breakfast Room; Wedding Coordinator ($)
Elevators; Jacuzzis (outdoor)
Fitness Center; Massage Services ($)
Gift Shop; Hospitality Desk
Poolside Beverage Service; Parking
Sauna; Physically Challenged Facilities
Activities Desk; Pool (indoor)
Snack Bar ($); Umbrellas (beach/pool)
Taxi Stand ($); Air Conditioning (public areas)
Watersports (motorized) ($); Conference Rooms ($)
Tour Desk ($); Bars
Dive Center ($); Towels (pool) ($)
Beauty Salon ($); Car Rental Desk ($)
Wedding Site ($); Entertainment
Laundry Service ($); Front Desk (24-hour)
Medical Services ($); Golf (onsite) ($)
Meeting Room ($); Poolside Grill
Parking (valet) ($); Security (24-hour)
Ping Pong; Aerobic Classes
Pool (outdoor); Spa ($)
Volleyball (beach); Tennis Courts (day/night)
Bar (swim-up); Watersports (non-motorized) ($)
Currency Exchange; Tours & Excursions ($)
Basketball; Court Doctor (on call) ($)
Billiards; Rooms (310)
Restaurants (6); Floors (3)
($) Denotes a fee may be charged.
Please note: Some hotel amenities listed above may have an additional fee
associated with them.
ACCOMMODATION CATEGORIES AND DESCRIPTIONS
Arrival/Departure Time: Check-in-time: 3:00 pm Check-out-time: 12:00 pm
Early check-in and late checkout on request, and subject to availability.
Children Policy: No children allowed. Guests must be at least 18 years old to
stay at this hotel.
Maximum Occupancy: Junior Suite - 3 adults*. Ocean View Junior Suite - 3
adults*. Ocean Front Junior Suite - 2 adults. Secluded Villa Suite - 2 adults.
Junior Suite, Can also be located on the 1st or 2nd floor, garden view or
tranquility pool view, private balcony with hammock. Bedding: 1 king bed.
Location: Ground Floor.
Oceanview Junior Suite, Can also be located on the 1st or 2nd floor, private
balcony with hammock. Bedding: 1 king bed. View: Partial Ocean. Location: Ground
Floor.
Oceanfront Junior Suite, Can also be located on the 1st or 2nd floor, private
balcony with hammock. Bedding: 1 king bed. View: Oceanfront. Location: Ground
Floor.
Honeymoon Villas: Feature garden/resort view, king-size canopy bed, living area,
private courtyard with outdoor lounge area and plunge pool, internet, personal
butler service and all other amenities of a regular suite. private balcony with
hammock. Bedding: 1 king bed. *No rollaway and no sofabed offered. Location:
Ground Floor.
All accommodations include: bathtub (private), shower (private), balcony,
internet access, television (remote controlled, cable), ironing board,
voicemail, safe (in accommodation), smoke detector, ceiling fan, hairdryer, air
conditioning, bathrobes, internet access (wireless), trouser press, maid
service, wake-up calls, safe deposit box, coffee/tea maker, housekeeping, alarm
clock, telephone, iron, turndown service, movies (in accommodation): ($) and
desk.
OTHER INFO
Bathrobes
24 Hour Room Service
($) Denotes a fee may be charged.
Specific bedding and/or special requests are fulfilled based on availability and
cannot always be guaranteed.
FOOD AND BEVERAGE OUTLETS
Bella Vista, Buffet, no bathing suits.
Lunch Hours: 12:00pm to 5:00pm
Coliseo, Theater bar.
General Opening Hours: 6:00pm-1:00am
El Mirador, Lobby bar.
General Opening Hours: 8:00am-1:00am
Esplendido, Smoking room.
General Opening Hours: 6:00pm-1:00am
Haiku(*) Cuisine: Japanese.
Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily
Gentlemen must wear shirts with sleeves and long trousers.
(*) Denotes reservation is required.
L'atelier(*), Gourmet restaurant.
Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily
Gentlemen must wear shirts with sleeves and long trousers.
(*) Denotes reservation is required.
La Brisa, Buffet, no bathing suits.
Breakfast Hours: 7:00am-11:30am
Rhapsody, Music bar.
General Opening Hours: 7:00pm-2:00am
Sirenita, Swim up bar.
General Opening Hours: 9:00am-6:00pm
Toni's(*) Cuisine: Steaks, Seafood.
Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily
Gentlemen must wear shirts with sleeves and long trousers.
(*) Denotes reservation is required.
Venecia(*) Cuisine: Italian.
Dinner Hours: 6:30pm-10:00pm Dinner Days of Opening: Daily
Gentlemen must wear shirts with sleeves and long trousers.
Activities:
Sports entertainment during the day. Shows, live music, disco, theater and
nightclub in the evening. Extra charge for: PADI diving school, tennis classes,
banana boat. Snorkeling equipment, catamaran sailing, kayaks, windsurfing and
diving initiation course in the pool (1 per stay), fitness room, aerobics,
tennis.
Health and fitness center
Game room located at shopping mall
Lighted driving range and putting green
Beach:
Large, beautiful stretch of beach
Parasols, sun loungers and towels are available to guests free of charge
Waiter and butler service at the beach and pools
Dive Shop:
PADI certified diving available
Other On-Site Services:
On site shopping mall
Meeting & Banquet Space - 7 convertible conference rooms and 8 smaller rooms
Wedding packages available
Doctor service
Hourly shuttle to Playa del Carmen - PLEASE NOTE: As of December 24, 2007, the
shuttle service that runs from Paraiso Complex to Playa del Carmen will no
longer be in operation.
Tours and Transportation
Public buses and taxis are readily available directly in front of the hotel and
at reasonable prices. Your TNT Representative can assist you with a full range
of land and sea tours and activities. Car rentals are also available.
Beauty salon
A complete private spa offering treatments and massages. Special offers
available on Spa treatments for couples.
Golf - An 18-hole championship golf course designed by P.B. Dye. A free round of
Golf per person will be given for stays of 3-4 nights and 2 free rounds of golf
per person for stays of 5 nights or more. (Golf equipment rental available).
Pool:
3 Pools, one salt water pool, plus a heated indoor/outdoor pool with a
retractable roof and a lake pool with swim-up bar
Parasols, sun loungers and towels are available to guests free of charge.
Waiter and butler service at the beach and pools
Private plunge pools in each secluded villa
LOCAL ATTRACTIONS
Tourist Attractions Nearby:
Xel Ha: 60 km
Tulum : 60 km
Xcaret: 30 km
Iberostar Grand Hotel Paraiso Review
About Us
To give you perspective on our opinion, we are in our late 30’s and take
vacations approx 3 times per year. Europe/US & visited approx 7 Caribbean
islands. We have gone the all inclusive route 6 times thus far and love the
convenience of it. However, we expect to have a mediocre dining experience
while vacationing. This was not the case with the Grand. More on that later.
Arrival
Arrived in the Lobby to roughly 10 other guests checking in. The day of our
arrival 28 people checked in. Nice touch to have all of the new guests listed
on a Welcome flyer posted on the Lobby desk. Hotel was at 85% occupancy.
Received our cocktail and asked for a room overlooking the Tranquility pool.
None were available – however, she did ask if we’d like a bottom floor room in
Bldg 74. We passed and she placed us in Bldg 72 facing the Spa.
Room
As everyone before us has stated, the rooms are nicely appointed. Our home away
from home was Rm. 7235, 2nd floor. We requested a non-smoking room but none
were available. We were apprehensive when entering our room but, very pleased
as there was not a trace of smoke in there. We were happy with this room and
when we return, we’ll request Bldg 72 again. Perfectly located in the middle of
the resort – easy access to restaurants, both pools, and the spa of course. I
liked this feature at night as I didn’t have to venture outside in the humidity
for dinner.
Environment
Buildings are constantly being cleaned and manicured. Beautiful details. Just
as all other board members have attested. Bathrooms are amazing – attendant
every minute cleaning, replacing towels, etc. And yes, I too ventured into the
Men’s room on one occasion…
Food/Restaurants
We were very impressed by the quality/choice of food available, especially at an
all inclusive. Lobster sometimes twice a day, high quality fruits, perfect
presentation. Duck, Lamb, delicious beef – and chefs were flexible with meal
requests. Several of our meals were on par with some of the finer restaurants
in the US. Lunch at La Brisa was wonderful. Room service was efficient and
tasty – great for an in-between snack before dinner. Our favorites were Toni’s
Surf & Turf and the Gourmet. We ate at all of the restaurants and service was
friendly, efficient. We did have slow service at Haiku both times we were there
– one dinner lasted approx 2.5 hrs, we missed the Magic Show that evening.
Really though, if that’s the only complaint – wow, what an experience overall.
Bars
Lobby Bar
Sometimes was bustling with activity while other nights very serene. Rigo did
not disappoint with delicious espresso martinis and his friendly, warm
demeanor. What a wonderful addition to the Iberostar family. He really works
hard to service all guest with a smile. We enjoyed seeing him throughout our
stay.
Sports Bar/Karaoke Bar
Nice place to relax and watch a game or chat with friends. The two nights of
karaoke were fun. Bar service was top notch there as well. In fact, my hubby
wanted apple juice – they had none at that bar. But – 5 minutes later,
delivered us a glass. The bartender went to another area bar to retrieve it for
us. Great service!
Pool Bar
Norberto & Alonso keep that place humming. At times there were roughly 20
people around the vicinity. They also aim to please – you wanted a stronger
drink – no problem!
Activities
Pool act ivies were fun if you wanted to engage. Otherwise the Star Friends
were not pushy at all. The evening shows were entertaining – they premiered a
Boogie Nights show the week we were there. It was over an hour of non-stop
dancing/singing/live music. Great production! Luri, the Entertainment
Coordinator, brought us backstage and gave us a tour of the theater. Top notch
equipment, great dancers, 10 piece band. We remembered Luri from the Maya and
were glad to see him heading up the Star Friends at the Grand.
During the week we attended a cooking/wine tasting at Toni’s. They
demonstrated how to make Ceviche – it was fabulous! There was also a cocktail
class at the Sports Bar – and b/c only two of us showed, we went behind the bar
and made our own margaritas! It was a great time. We liked that they tried to
include more “adult” activities to appeal to varied interests of their “Grand”
guests.
Staff
Work extremely hard, long hours, always with a smile on their face! Very polite
& professional. They deserve nice tips for going the extra mile. Warm &
friendly and genuinely look like they enjoy working at the Grand. If only the
rest of us could feel the same about our careers….
Spa
The spa services on-site are reserved for couples. If you’d like a massage
without your significant other, you will need to go to the Spa in the commercial
center. Prices have increased since my last visit in December. Received a 20
minute marine exfoliation, $69.00 US, and a 50 minute sports massage, that was
awesome. Sports massage was $128.00 US.
The environment of the Spa on-site is wonderfully relaxing. The atrium feel
contributes to a tropical meltdown felt by all who enter. There are spinning
classes twice daily – Jonathon was a pretty good instructor. He even arranged
for a “special” 8:00am class, not on the schedule, for several guests. The
various jets and 2 hot tubs were perfect after a long day sitting poolside in
the main pool.
Dressel Divers
Not owned by Iberostar but on the IB Del Mar property. They are all about the
money and getting people in and out of the water as quickly as possible,
sacrificing the experience of a good dive. The only reason to use them is if
you are a novice – or don’t feel like traveling off-site to a dive shop that can
provide a good diving experience. If we could change anything about the
Iberostar resorts – it would be their dive operators.
We are really hard pressed to find major fault with this resort. The one thing
I would suggest is having no-smoking in the theater or indoor bars. Two nights
we were there we had to leave 15 minutes into the show b/c the smoke was too
intense. Same is true of the Lobby Bar – it is just not enjoyable to have a
drink while smoke is filling your eyes and lungs. There is no smoking in the
indoor areas of the restaurants; you would think the same policy would apply to
their other indoor spaces.
We have already looked into booking again next year. We met great people,
experienced good food, service with a smile and truly relaxed in an upscale
environment. Maybe I should ask Luri is he needs another dancer in Boogie
nights show….
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