MR. IBEROSTAR VACATIONS

Detailed rules and restrictions. Please review the complete rules and restrictions listed below. When you purchase the package, you agree to these rules and restrictions.
Rules and restrictions:
GENERAL PACKAGE RULES & REGULATIONS
- Prices for vacation packages are subject to change without notice, and reservations are based on availability. Mr. Iberostar reserves the right to correct an error in any price prior to your departure. The vacation package price does not include ground transportation unless otherwise specified in your itinerary or selected.
- Your credit card will be charged for the indicated amount only when all air, hotel and services are confirmed.
- Your credit card statement may reflect two entries, one from the airline and one from us but always for the same total package price.
- If a debit/ check card is submitted by the client we are not responsible for any bank overdraft fees or any other charges that might be charged by your bank.
- A "cancellation" is defined as any change made to the name of a traveler when booked (e.g. a change from "J. Smith" to "John Smith"), the substitution of one traveler in place of another, a reduction to the number in the party, and/or the termination of the entire trip. All other changes to a reservation constitute a revision.
- No prices, flights, hotel availability, rental car availability, attraction and service availability, or dates of travel are confirmed until a required payment is received.
- All travelers must travel on the same itinerary.
- Delivery addresses must be street addresses. No P.O. boxes will be accepted. This does not apply to e-tickets (ticketless travel).
- Electronic confirmation and documentation will be sent to the e-mail address listed on the booking form page.
- If your air itinerary cannot be e-ticketed, we must issue paper tickets and we will ship the travel documents via Fedex (standard fees apply). We will add the appropriate shipping charges to the cost of your trip. Please note: additional fees apply for Saturday, early morning delivery or other situations. Additional fees apply for international shipping as well.
-Our agents cannot be expected to know all documentation requirements for your trip. You are responsible for checking with the appropriate consulate and respective authorities. No refunds will be entertained for passengers who cannot embark on an aircraft due to incomplete documentation such as lack of passports or visas or affidavits for minors traveling alone or with only one parent.
REVISIONS
- If you change your vacation package, you will have to pay the revision fee specified below. You will also have to pay for any increase in price resulting from a change to your package.
- Some airline tickets cannot be changed.
- All revisions are subject to availability.
- Revisions to vacation package reservations are allowed up to 7 days prior to departure
REVISION FEE SCHEDULE
- Any revision to a vacation package will be subject to a fee of $50 per reservation.
- All airline ticket revisions are subject to a change fee of at least $150 per person in addition to the Mr. Iberostar revision fees shown above.
CANCELLATIONS
- If you cancel your vacation package, you will have to pay a cancellation penalty. The amount of the cancellation penalty depends on how many days in advance of your scheduled departure date you cancel your package, the hotel and airfare you purchased, and the travel dates. We must receive cancellation notices in writing. Verbal cancellations are not accepted. Hotels and airlines have different cancellation penalties according to type of airfare ticketed, dates of stay at hotel and others. For example, hotels have stricter cancellation penalties during high season dates such as peak winter, Thanksgiving, Christmas, New Years, etc., special events, etc. In general air ticket cancellation fees are at least $150 per person and most times not refundable. Following are the cancellation fees we will charge IN ADDITION to any airline or hotel cancellation charges.
Cancellation fees (in addition to any airline and hotel cancellation fees):
-30 days or more prior to departure: $25 per passenger
-Within 30 days prior to departure: $50 per passenger
REFUNDS
- Applications for refunds, if permitted, must be made in writing within 30 days of your scheduled return and must be accompanied by appropriate documentation evidencing amounts to be refunded.
- Mr. Iberostar will not refund unused or partially used features including such items as insurance, hotel, car rental, sightseeing tours, transfers and attraction entrance fees.
- Airlines and hotels occasionally create overbooked conditions. These entities will compensate passengers affected by overbooking. Our agency cannot be held responsible for these situations and will not refund moneys for such situations since they are beyond our control. Passengers need to present and resolve their compensation issues to the hotel or airline directly at the time the situation arises.
- We will not refund any money due to passengers arriving late for check-in. Passengers should plan to check in 3 hours prior to scheduled departure time.
- Passengers are responsible for verifying their air itineraries with the airline 24 hours before departure. We will not refund moneys for missed flights due to airline schedule changes.
- We will not refund monies for dissatisfaction with the conditions of a property, its rooms, facilities or services. Please take note that the lower the price the lower the quality.
FINAL PAYMENTS
- No changes can be made to a booking prior to final payment being received.
- Travel Insurance coverage will not cover our internal cancellation fees.
- Mr. Iberostar has the right to cancel the booking in the event of non-payment or payment dispute.
- We only accept credit cards issued in the US.
FLIGHT RULES & REGULATIONS
- Please read all rules and restrictions carefully.
- Flight details, including airlines, aircraft, times, and prices, are subject to change.
- Tickets cannot be refunded, transferred, or exchanged. Tickets are only valid on the dates and times indicated.
- Passengers are responsible for verifying their air itineraries with the airline 24 hours before departure. We will not refund moneys for missed flights due to airline schedule changes.
ACCOMMODATIONS
All hotel descriptions reflect the most updated information provided by the property at time of printing. Mr. Iberostar cannot be held responsible for the condition of accommodations. There may be charges applicable for some amenities listed in these descriptions as free, and availability may vary by season. In these instances, Mr. Iberostar is not responsible for any charges incurred by the traveler in utilizing such amenities and client agrees not to make Mr. Iberostar responsible for the availability and/or accessibility of any and all facilities and services at time of stay. Client will notify any dissatisfaction with rooms or hotel facilities with the hotel’s management during the passenger’s stay and will not make Mr. Iberostar responsible for the dissatisfaction. Hotels, at times, just like airlines, create overbooking conditions. In overbooking cases, compensation and arranging accommodations in another hotel is the responsibility of the hotel and passengers must negotiate all compensation with the hotel during the stay and not make Mr. Iberostar responsible for any financial compensation due to the overbooking situation.
NOT INCLUDED
- Airport departure or entry taxes not included in ticket taxes. Passengers must pay in cash on location.
- Documentation: All travel documents are the responsibility of the passenger. A valid passport is required in most cases. U.S. citizens also need a visa when traveling to Brazil. Some vaccinations may be required.
- Additional expenses such as laundry, alcoholic beverages (except when included), excess baggage charges, baggage insurance, meals (except as indicated in itineraries) or items of a personal nature.
- Hotel bellmen and chambermaid service.
- Tips and gratuities of any kind.
RESPONSIBILITY
Mr. Iberostar acts only as agents for the passenger in regards to travel, whether by air, rail, automobile, bus, van, plane, boat, or any other conveyance, and assumes no liability for injury, damage, loss, accident, delay or irregularity, which may be caused due to defect in any vehicle, acts of God, war, riots, or for any company or person involved in conveying the passenger or in carrying out arrangements of the tour. We cannot accept any responsibility for losses or additional expenses due to delay or changes in schedules or other causes such as strikes. All such losses will be the responsibility of the passenger. The right is reserved to make minor adjustments in the itinerary. The right is reserved to cancel any tour prior to departure, in which case a full refund will constitute a full settlement of all liability. Mr. Iberostar is not responsible for any lost or damaged luggage before, during or after the tour program. The right is reserved to decline, to accept, or retain any passenger as a member of the tour program. The issuance of vouchers or tickets shall be deemed to be consent to the above conditions. The airline concerned is not to be held liable for any act, omission, or event during the time passenger are not on board their craft. The services of any IATA or ARC carrier may be used in conjunction with these tours. The passenger's tickets when issued shall constitute the sole contract between the airlines and the purchaser and/or passenger. All rates published in any venue are based on exchange rates and tariffs and are subject to change. All taxes, gratuities and porterage charges are subject to deletions, additions or changes without notice. These items are not covered under the control of Mr. Iberostar, since changes in Government regulations and labor agreements cannot always be anticipated in advance. Mr. Iberostar is not responsible for any changes initiated by the passenger after departure. Maps are designed to show the approximate location of airports and destinations. Maps are not drawn to scale.

ELECTRONIC SIGNATURES

Any document or record, including these Terms & Conditions, which is transmitted or received by electronic transmission by either party shall be treated in all manner and respects as an original signed document where sufficient indicia of acceptance by the respective party exists. Accessing www.MrIberostar.com and sub-sites constitutes your acceptance of these Terms & Conditions.

(Terms and conditions are subject to change without notice)